Delivery Information
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Billing and delivery address
- Payment information (processed securely by our payment providers)
- Order history
- Device and browser information
- IP address and website usage data
2. How We Use Your Information
Your information is used to:
- Process and deliver your orders
- Communicate regarding your purchases
- Provide customer support
- Improve our website and services
- Send promotional offers (only with your consent)
- Prevent fraud and unauthorized transactions
3. Payment Security
We do not store your credit or debit card information.
All online payments are processed securely through trusted third-party payment gateways using encrypted connections.
4. Sharing Your Information
We only share your information when necessary with:
- Delivery partners
- Payment service providers
- Website hosting providers
- Government authorities where required by applicable UAE laws
We never sell your personal information.
5. Data Protection
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, or disclosure.
6. Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Heavy traffic conditions
- Extreme weather
- Public holidays
- Road closures or unforeseen events
If your delivery is affected, our customer support team will keep you informed.
7. Delivery Confirmation
Once your order has been successfully delivered, you will receive a delivery confirmation via email or WhatsApp (where applicable).
For selected orders, we may also provide a photo confirmation before dispatch.
8. Corporate & Event Deliveries
For corporate events, weddings, and large floral installations, we recommend placing your order at least 48–72 hours in advance to ensure flower availability and timely preparation.